Responsible Gaming at 35bg
35bg believes that gambling should always be a form of entertainment — never a source of financial stress or personal harm. We provide every player with practical tools, honest guidance, and direct access to support, so that your time on 35bg remains enjoyable, controlled, and well within your means.
Our Commitment
Our Commitment to Responsible Gaming
At 35bg, responsible gaming is not a legal checkbox — it is a foundational principle that shapes how we design our platform, how we interact with players, and how we respond when things go wrong. We understand that for a small number of people, gambling can shift from an enjoyable pastime into a harmful habit. Our goal is to detect those patterns early, equip players with the tools to manage their own behaviour, and ensure that professional support is always within easy reach.
Every feature on the 35bg platform — from the games we offer to the payment limits we enforce — has been developed with player safety in mind. We take our duty of care seriously and apply it consistently across all player segments, including casual players, high-volume bettors, and anyone who may be at risk. If you ever feel that your gambling is no longer under control, we encourage you to use the tools described on this page or to contact our support team immediately.
Every responsible gaming tool on 35bg is available instantly and at no cost. We will never discourage a player from using these tools, and our support team is trained to respond to wellbeing concerns with empathy and urgency.
35bg does not send bonus or promotional messages to players who have activated a cool-off period, time-out, or self-exclusion. Marketing communications cease immediately upon activation of any responsible gaming restriction.
Players can review their full deposit history, withdrawal history, session durations, and net gaming activity at any time through their 35bg account dashboard. Transparency about your own spending is the first step toward control.
All promotional offers on 35bg are designed with realistic wagering requirements and clear expiry terms. We do not structure bonuses in ways that are intended to trap players in extended gambling sessions against their interests.
All 35bg support staff undergo responsible gaming training as part of their onboarding and annual refresher programmes. They are equipped to identify warning signs and to guide players toward appropriate tools and resources without judgement.
When a player activates a deposit limit, time-out, or self-exclusion, the restriction takes effect immediately. There is no cooling-off delay, no waiting period, and no override mechanism that could be exploited in a vulnerable moment.
Age Policy
18+ Age Restriction Policy
35bg is strictly an adult platform. Only individuals aged 18 years or older are permitted to register an account, make a deposit, or participate in any betting or gaming activity on the platform. This is not merely a terms-of-service condition — it is a non-negotiable standard that we enforce through identity verification procedures applied to all new registrations and to any account flagged for age-related concern.
During the account verification process, players resident in Bangladesh are required to submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — that confirms their date of birth. Accounts that cannot be verified as 18+ will be suspended until verification is complete. Any account found to belong to a minor will be permanently closed and all associated funds will be returned via the original payment method after a mandatory review period.
Age Verification Process
- Registration requires date of birth declaration
- Government-issued ID checked during KYC
- Deposits blocked until age is confirmed
- Accounts flagged for review if age is uncertain
- Minor accounts permanently closed on detection
- Funds returned via original payment method
Spending Controls
Deposit Limits & Spending Controls
One of the most effective ways to keep gambling enjoyable is to decide in advance exactly how much you are willing to spend — and to set a hard limit that the platform will enforce on your behalf. 35bg offers flexible deposit limit controls that allow you to cap the total amount you can deposit within a defined time window. These limits apply across all payment methods, including bKash, Nagad, Rocket, and Upay, so there is no way to circumvent them by switching channels.
Daily Limit
Set a maximum deposit amount per 24-hour rolling period. Once the limit is reached, no further deposits are accepted until the next day begins at midnight (BST, UTC+6).
Takes effect: Immediately
Weekly Limit
Cap your total deposits across any rolling 7-day window. Ideal for players who prefer weekly budgeting aligned to pay cycles or personal financial planning habits.
Takes effect: Immediately
Monthly Limit
Define the maximum total you can deposit within any rolling 30-day period. This is the most commonly chosen limit type and works well alongside monthly income planning.
Takes effect: Immediately
Limit Reduction
Reducing an existing deposit limit takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the higher limit becomes active.
Reduction: Instant | Increase: 7-day wait
Session Controls
Session Time-Out & Cool-Off Periods
Extended, uninterrupted gambling sessions are associated with higher rates of impulsive decision-making and financial harm. 35bg provides session time-out tools that automatically end or lock your session after a period you define, giving you a built-in moment to pause, reassess, and decide whether to continue. These tools are designed to interrupt the "flow state" that can sometimes cause players to lose track of time and money spent.
Receive an on-screen notification after a set duration — for example, 30 minutes, 1 hour, or 2 hours — reminding you how long you have been playing and prompting you to take a break. The session continues unless you choose to end it.
Set a hard session limit that automatically logs you out after a defined period. Your account remains active and accessible the next day — this tool simply prevents marathon sessions by enforcing a mandatory break.
Activate a temporary account suspension ranging from 1 to 30 days. During a cool-off period, you cannot log in, deposit, or place bets. All pending withdrawals are processed normally. The cool-off expires automatically after the chosen duration.
Unlike self-exclusion (which is a long-term commitment), a cool-off period is intended for players who need a short break — perhaps after a losing run, during a stressful personal period, or simply as a precautionary reset. The cool-off period cannot be cancelled once activated. If you find that short cool-off periods are not sufficient to manage your gambling behaviour, we strongly recommend upgrading to a formal self-exclusion as described in the next section.
Self-Exclusion
Self-Exclusion Tool
Self-exclusion is the most powerful responsible gaming tool available on 35bg. When you activate self-exclusion, your account is immediately suspended for the duration you select — a minimum of 6 months and a maximum of 5 years. During this period, you cannot log in, deposit, withdraw, or access any gaming or betting feature on the 35bg platform.
Self-exclusion requests are irrevocable for the chosen duration. This is intentional: the tool is designed for players who recognise that they need a firm, external boundary to protect themselves, and it would be counterproductive to allow that boundary to be removed at a moment of temptation. At the end of the exclusion period, your account will not automatically reactivate — you must contact support to request reinstatement, and a mandatory review will be conducted before access is restored.
Upon activation of self-exclusion, 35bg will also remove you from all marketing lists, cancel any active bonus offers, and ensure that you do not receive promotional communications for the entire duration of the exclusion. Any account balance will be retained securely and returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days of the exclusion being activated.
Self-Exclusion Duration Options
- 6 months — minimum period
- 1 year
- 2 years
- 3 years
- 5 years — maximum period
What Happens During Exclusion
- Account login disabled immediately
- All deposits blocked across all channels
- Marketing communications stopped
- Active bonuses cancelled
- Account balance returned within 5 days
- Pending withdrawals processed normally
Warning Signs
Recognising Problem Gambling
Problem gambling does not always announce itself loudly. For many people, it develops gradually — a few extra bets after a loss, spending a little more than planned, thinking about gambling when doing other things. Awareness is the first line of defence. The following warning signs are commonly associated with gambling that has started to cause harm. If you recognise several of these patterns in your own behaviour, we encourage you to act now using the tools on this page or by speaking with a professional.
Chasing Losses — Placing additional bets to try to recover money lost in previous sessions, rather than accepting the loss and stopping.
Betting Beyond Your Means — Regularly depositing more than you can comfortably afford, or using money intended for rent, food, bills, or family expenses to fund gambling.
Preoccupation with Gambling — Spending significant time thinking about gambling, planning your next session, or reliving past wins and losses even when engaged in other activities.
Concealing Your Activity — Hiding the extent of your gambling from family members, friends, or colleagues, or feeling shame or defensiveness when the subject arises.
Inability to Stop — Making repeated attempts to cut back or stop gambling and finding that these attempts fail, or experiencing restlessness and irritability when not gambling.
Borrowing to Gamble — Taking loans, borrowing from family or friends, or using credit facilities to fund gambling activity — especially when those funds cannot be repaid promptly.
Self-Check
Self-Assessment Checklist
The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer honestly — your responses are private and not recorded by 35bg. If you answer "yes" to three or more of these questions, we strongly recommend activating a deposit limit, cool-off period, or self-exclusion, or contacting our support team for a confidential conversation.
- Have you ever bet more money than you planned to spend when you started a session?
- Have you ever returned to gambling the next day to try to win back money you lost?
- Have you borrowed money or sold possessions to fund gambling activity?
- Has gambling ever caused conflict with a family member, partner, or friend?
- Have you neglected personal, family, or professional responsibilities because of time spent gambling?
- Have you ever felt guilt, anxiety, or distress after a gambling session?
- Do you feel a strong urge to gamble when you are bored, stressed, or feeling low?
- Have you tried to limit your gambling and found that you could not stick to those limits?
- Do you find yourself thinking about gambling frequently during the day, even when doing other things?
- Have you ever hidden your gambling activity from people close to you?
Support Resources
Getting Help & Contacting Support
If you believe that gambling is becoming a problem for you or for someone you know, please do not wait. Early intervention is significantly more effective than late-stage support. The 35bg support team is available around the clock to assist with any responsible gaming concern — whether that means setting up a deposit limit, activating self-exclusion, or simply having a conversation about your options. All responsible gaming enquiries are handled with strict confidentiality.
Live Chat Support
Our support team is available 24 hours a day, 7 days a week via live chat. For responsible gaming concerns, simply open a chat and ask to speak with a trained responsible gaming advisor. Response time is under 2 minutes.
Email Support
For non-urgent enquiries or to submit a formal self-exclusion or deposit limit request in writing, email our team. Please include your registered username and the subject line "Responsible Gaming Request".
[email protected]Account Settings
Many responsible gaming tools — including deposit limits, session reminders, and cool-off periods — can be activated directly from the "Responsible Gaming" tab within your 35bg account settings without needing to contact support.
Beyond the tools and support available directly through 35bg, we encourage players who are experiencing significant gambling-related harm to seek help from dedicated professional organisations. Counselling and support services exist specifically to help individuals and families affected by problem gambling, and their services are confidential and non-judgmental. Speaking with a professional counsellor is always a valid and positive choice.
Continue on 35bg
Play Smart. Stay in Control.
Responsible gaming is the foundation of everything at 35bg. When you're ready to play, explore our full range of games and betting markets — all designed for safe, enjoyable entertainment for Bangladeshi players aged 18 and above.